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Charges Auto Generation Fails with Error: "Serial Number XXX Is Invalid" (Doc ID 2780490.1)

Last updated on JUNE 04, 2021

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to Auto Generate charge receive error,
the following error occurs.

ERROR
-----------------------
The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXX is invalid. (INSTANCE_ID=)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Responsibility: Service.
Navigation: Field Service > My Service Requests > Create Service Requests

Steps:
1.Enter service request for serial # XXX, create task and create return debrief line
2.Navigate to Charges > Click on Auto Generate button > error on FORM
3.Click on OK.
4.Navigate back to Tasks tab
5.Click on Debrief button
Error: When attempting to Auto Generate charge receive error: The inventory
item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number
XXX is invalid. (INSTANCE_ID=)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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