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Service Requests And Request Type Are Not Restricted By Service Security Parameter Setttings (Doc ID 2780526.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Goal

In Teleservice 12.2.10 seeded Service Security Parameters are not working as expected.

While searching for Service Requests users are able to find all Service Requests and Types that match the search, and are not restricted to the Service Request Types that are mapped to the responsibility.
Service Request Security is set to "Standard" and the "Service Request Type Security" is checked. This should restrict the search results to only the Service Requests types that are mapped.
 

Solution

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In this Document
Goal
Solution
References


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