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Receiving Internal Server Error While Trying To Add Associate Earnings To A Claim. (Doc ID 2780965.1)

Last updated on JUNE 04, 2021

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claims

Receiving Internal Server error while trying to associate earnings to a claim.


ERROR
-----------------------
Internal Server Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Trade Management User responsibility > Claims
2. Select the Claim and click on associate earnings on claim line
3. In the associate earning search, see following results.
   a) All years > return Internal server error
   b) Prior Year > no data returned
   c) Current Year > no data returned
   d) Current Year + 1 Prior Year > Internal server error.
   e) Current Year + 2 Prior Year > Internal server error.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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