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Sales Order Getting Created In Entered Status After Charges Submission (Doc ID 2781393.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Sales Order getting created in ENTERED status after charges Submission

EXPECTED BEHAVIOR
-----------------------
Expect the sales order to get created in Booked Status


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Service Requests >Create Service Requests
4.Query for Service Request
5.Navigate to charges tab and submit charges
Observe charges get submitted successfully ,order gets created in entered status




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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