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OTL Dashboard Search Page Becomes Unresponsive When Any Of The LOVs Are Opened (Doc ID 2781406.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Time and Labor - Version 12.2 HRMS RUP14 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 HRMS RUP14 version, Dashboards

ACTUAL BEHAVIOR
---------------
When trying to open the LOVs (for searching the data) in the dashboards HXCORGDBPG & HXCTCDASHBOARD, the page becomes unresponsive. The page remains in the same state even after selecting the data from the LOV and returns to the main page.

EXPECTED BEHAVIOR
-----------------------
The LOV should open up the data without any issue.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Employee Self Service
2. Navigate to either of the functions; HXCTCDASHBOARD (Timecard Status Dashboard - Supervisor), HXCORGDBPG (Timecard Status Dashboard - Organization)
3. Open the LOV to search the data
4. Page becomes unresponsive

Cause

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In this Document
Symptoms
Cause
Solution
References


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