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Credit Exposure is not Correct After Removing Customer from a Receipt (Doc ID 2782669.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Credit Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

The credit exposure value is not correct after removing the customer from the receipt:

The credit exposure should correctly reflect the exposure for the customer based on the data available.


Steps to Reproduce:

Responsibility: Receivables Manager and Credit Management Superuser
Navigation
: Receipts > Receipts

1. Create a new customer with no transactions, and create a receipt for $1000
2. Create a case folder for that customer. The credit exposure correctly shows as <1000>
3. Query the receipt, run final accounting, then remove the customer from the receipt and save. Customer now has no transactions.
4. Verify that the event 'oracle.apps.ar.receipts.CashReceipt.modify' is processed.
5. Go back to the case folder and refresh it, it still shows <1000> as the credit exposure.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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