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Work Item Escalation is not Showing in the UWQ (Doc ID 2783354.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Collections - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When a work item has been escalated, the escalated flag is showing as null in the 'Strategy Work Items: Account' node of the UWQ under the 'Escalated?' column.   If the work item is escalated, this value should show as 'Y' or 'Yes'


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collectors Work Queue

  1. Open the 'Strategy Work Items: Account' node, and view the 'Escalated?' field for an escalated work item.  It shows as null
  2. The Strategy tab for the same work item, shows the item is escalated.

Cause

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In this Document
Symptoms
Cause
Solution
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