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Error 'An unexpected error has occurred. Please try again later and if the problem persists, please contact your system administrator' When Search For Invoices In ISupplier Portal (Doc ID 2783670.1)

Last updated on FEBRUARY 08, 2023

Applies to:

Oracle iSupplier Portal - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Users receives the following error when searching for invoices in iSupplier Portal Home page

ERROR
An unexpected error has occurred. Please try again later and if the problem persists, please contact your system administrator

ERROR from FND log 
PosInvoiceMainCO.processRequest:: Error when calling AM method for searching invoices - Application: FND, Message Name: FND_BAD_INVOKE_METHOD. Tokens: SIGNATURE = No method with signature - execQueryInvoiceSummary(class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String, class java.lang.String

 STEPS

The issue can be reproduced at will with the following steps:

1. Navigate to iSupplier Home Page from iSupplier Responsibility
2. Click on Finance Tab or select Invoice Link from Supplier Home
3. On  View Invoices Page - In Search choose Invoice Number and enter invoice number
4. Click Go -
5. It goes to the Finance > View Invoices page with error
   Error: An unexpected error has occurred. Please try again later and if the problem persists, please contact your system administrator.
6. If click Go, the invoice is shown

Cause

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In this Document
Symptoms
Cause
Solution
References


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