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Unable to Attach Service line to a Non Serviceable Top Model (Doc ID 2784502.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Quoting & Negotiation

Linking warranty line to PTO Model in quote

Does not allow linking of warranty line to PTO Model in quote. Error says : Unable to create service line. The referenced line/item is not serviceable.


ERROR
-----------------------
Unable to create service line. The referenced line/item is not serviceable.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a PTO model on the Quote.
2.Add a Service line and add the Line reference to PTO model line.
3. System will not save the line and throws error message



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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