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On Mobile "Current Benefits" Page - Displays Multiple Rates for a Plan (Doc ID 2784633.1)

Last updated on JUNE 15, 2021

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP14 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When viewing benefits in Mobile Applications, all Standard Benefit rates are returned for a plan.

EXPECTED BEHAVIOR
Expect only the current rate to display. This is the result in Self-Service > Benefits on the Current Benefits tab and also how the Advanced Benefit rates are displayed in Mobile Applications.

STEPS
The issue can be reproduced at will with the following steps:
1. Access Mobile Application "Oracle Self Service HR".
2. Select the section where users can view their current benefits.
See that the Standard Benefit enrollment (i.e. Retirement) contributions is displayed multiple times with varying rates.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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