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WebADI: Unable To Download Template - Either Does Not Happen At All (Error: Your Document Could Not Be Created) Or It Is Created As Blank (Doc ID 2784845.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Oracle Web Applications Desktop Integrator - Version 12.2 and later
Oracle General Ledger - Version 12.2 and later
Information in this document applies to any platform.
WebADI: Web Applications Desktop Integrator

Symptoms

After upgrading to 12.2.9 and applying the JAN 2021 CPU patches, users are unable to create WebADI templates.
Based on the profile setting for BNE: Enable OOXML Standard:

    - when this is set to Y then users encounter a 'Your document cannot be created' message
    - when this is set to N users are able to create the template but it is blank (empty)

EXPECTED BEHAVIOR
-----------------------
Expect to create the document successfully without errors.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N) Desktop Integrator Responsibility > Create Document
2. Select the desired integrator and layout, the click (B) Create Document.
3. Either the message above appears or the template is created blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to use WebADI to process transactions.

Changes

Upgrade to 12.2.9

Cause

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