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Changes Made To The Service Additional Information DFF Is Not Reflected In History Tab (Doc ID 2785501.1)

Last updated on JUNE 21, 2021

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When changes are made to the Descriptive Flexfield values in the HTML Update Service Request page, the changes are logged in the audit tables, however in the History tab the audit displays that the value was changed from No Value to No Value.


Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR
Update the DFF
Click on the History tab

The value is changed from No Value to No Value.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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