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IN MWA Cycle Count , Cannot Process All Lots If Multiple Lot Numbers For One Task (Doc ID 2786571.1)

Last updated on JUNE 23, 2021

Applies to:

Oracle Warehouse Management - Version 12.2.8 and later
Information in this document applies to any platform.
The following error has also been reported:
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The task has not been completed yet. The are uncounted entries left. Press any key to continue.

Symptoms

On : 12.2.8 version, Cycle and Physical Counts

ACTUAL BEHAVIOR
---------------
In Oracle Inventory Management, User cannot Input all Lots and
Lot Quantity for an item with multiple lots in MSCA for a Cycle -> Count.

EXPECTED BEHAVIOR
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It is expected that, if there is multiple lot numbers for one task, users can input all lot information,
then click <Save/Next Item>

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Mobile Client : Warehousing>>Inventory>>Counting>>Cycle counts
2. Enter Count info: LPN, Locator, Items,UOM >>Enter Lot and Lot Qty
3. Select 'Next lot'>>Process to next screens where NO Lot or Lot Qty is entered>> See 'Transaction Success'
4. Then next screen shows same screen as step #3 but then see 'No result is found' error message
5. It is at this point that they must use 'Control +N ' to get back o menu to begin again

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily process multiple item/tasks when lot control in use..

Cause

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In this Document
Symptoms
Cause
Solution
References


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