Dispatch Center Form Map Options Are Disabled After Upgrade to 12.2.6 or Higher
(Doc ID 2787147.1)
Last updated on AUGUST 20, 2021
Applies to:Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.
After upgrading from EBS 12.2.5 to 12.2.6 the Dispatch Center form Map Options are greyed out (disabled). This was previously fixed in Patch 25131617:R12.CSF.C for 12.2.5 in file CSFDCTKS.fmb version 120.282.12020000.53 but the fix was omitted in subsequent versions.
The issue can be reproduced at will with the following steps:
1. Login to Field Service Dispatcher responsibility
2. Open Dispatch Center
3. Click on Tools1 from the toolbar
4. All Map options are disabled.
Upgrade from EBS 12.2.5 to 12.2.6.
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