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Lease Center Credit Memo Approval is not Creating the Credit Memo (Doc ID 2787160.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Lease and Finance Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Customer service

ACTUAL BEHAVIOR
---------------
Lease Center Credit Memo approval is not creating the Credit Memo.

Unable to see the Credit Memo in OKL_TRX_AR_INVOICES_B as soon as the Workflow notification is approved. This functionality has been working previously.

EXPECTED BEHAVIOR
-----------------------
Expect the Credit invoice to be created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using Lease Center Search responsibility, request a credit memo from Lease Center.
2. Approve the Workflow notification for the credit memo.
3. Run billing and see the credit memo is not getting created.

Cause

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In this Document
Symptoms
Cause
Solution
References


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