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Contact Name For a Selected Role Does Not Display In The Service Contracts Authoring Form But Contact Was Created While Authoring (Doc ID 2787286.1)

Last updated on JULY 05, 2021

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 (Production) Version, Service Authoring

ACTUAL BEHAVIOR
---------------
In the Service Contracts Summary / Parties subtab, the Customer Contacts name for any Role is not displayed though it is entered and saved
and contracts were activated. The Contact name information is available in the Maintain contacts form but not displayed in the Service Contract.

EXPECTED BEHAVIOR
-----------------------
Expect the Customer Contact name for any Role specified to be availble and displayed in the Service Contracts form.

The issue can be reproduced as follows:
-----------------------
1) Service Contracts (R)
2) Access and open the Service Contract and navigate to Summary/Parties tab.
3) For Customer contact for any specific Role, the Contact name is blank and not displayed


Cause

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In this Document
Symptoms
Cause
Solution
References


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