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Error "'API Programming Error (CS_ServiceRequest_PVT.Create_ServiceRequest): The value for parameter business_process_id is invalid.' Upon Create Service Request And Click On Apply Button (Doc ID 2787319.1)

Last updated on JUNE 29, 2021

Applies to:

Oracle Customer Support - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Create Service Request

While Creating Service request ,When click on Apply button ,it is giving following error


ERROR
-----------------------

 'API Programming Error (CS_ServiceRequest_PVT.Create_ServiceRequest): The value "" for parameter business_process_id is invalid.' ,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Support Specialist responsibility
3. Navigate to Agent Dashboard
4.Create Service Request ,enter mandatory details and click apply



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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