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Claim Lines Referenced To Invoice Reflect No Item Descriptions (Doc ID 2787496.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Claim lines referenced to invoice reflect no item descriptions

On entering claim lines using invoice as a reference and selecting the item/description, the search result shows no records even though the invoice has a line. AR is currently sourced from a legacy system, hence isn't using items, instead item information is being captured in the invoice line description.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. TM->claim->non-promotional
2. Add Type using Invoice
3. Item/product shows 0 result


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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