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Character String Buffer Too Small Error When Attempting To Book Order (Doc ID 2787546.1)

Last updated on JANUARY 07, 2022

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Transaction Entry

When attempting to book an order for customer with Japanese characters in customer name,
the following error occurs.

ERROR
-----------------------
L_MSG_DATA=Error: ERR:- execute requestORA-06502: PL/SQL: numeric or value error: character string buffer too small
EXIT Save_API_Messages
Entering oe_approvals_Wf.get_book_eligible
Error in getting book eligible:ORA-01403: no data found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order and attempt to book
See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot book orders when customer name contains Japanese characters.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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