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Quoting: Sales Credits Not Saved for the Quote (Doc ID 2787796.1)

Last updated on JULY 04, 2021

Applies to:

Oracle Order Capture - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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12.2.10 Sales credit on quote to share between two sales credits lines are not saved after choosing the Apply button.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Quoting Sales Manager responsibility ->Quotes
  2. Query for a Quote
  3. Click on Actions > Assign Sales Credits
  4. Header Sales Credit form opens
  5. Added Sales Person details for 50%
  6. Click Apply
  7. Re click on Action> Assign Sales Credits
  8. Enter Sales Person details for 50%
  9. Click Apply
  10. Re-query the quote and see the 2 lines for sales credits for 50% each are not saved.

Cause

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In this Document
Symptoms
Cause
Solution
References


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