Depot Repair Transactions Status Not Getting Updated On Install Base (Doc ID 2787934.1)

Last updated on JULY 04, 2021

Applies to:

Symptoms

Depot repair transactions status not getting updated on Install Base

ERROR
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Getting error "creation of default logistics lines failed" followed by other errors
Invalid transaction type id XXX, Charges doesn't support changing of owner to External
API Error(CS_CHARGE_DETAILS_PVT. Create_charge_Details);&TEXT.

STEPS
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The issue can be reproduced at will with the following steps:
1. create Service request and perform transaction on depot repair,
Ex.recieved the defective item back from customer the IB status is not updated to as “recieved” and still shows as “created”
2. Getting error "creation of default logistics lines failed" followed by other errors
3. Invalid transaction type id XXX, Charges doesn't support changing of owner to External error occurs.

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Changes

Cause

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