After Applying Patch 31871088:R12.BEN.C - SSBEN Enrollment Tips Still Not Working
(Doc ID 2787971.1)
Last updated on JULY 03, 2021
Applies to:Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.
After applying <Patch 31871088:R12.BEN.C> "AFTER RUP14, TIP MESSAGE MISSING IN SELF SERVICE BENEFITS ENROLLMENT PAGE"
When making elections in Self Service
Benefits page - seeing duplicate tips - even though each tip should show
Would expect that the tips would display as per individual setup for each tip
Steps to Reproduce:
1. Configure Tip for 2 plan Types
2. Navigate to Employee Self Service > Benefits
3. View Enrollment Selection page
See tips are not working correctly - both tips are present in each bubble
Due to this issue customer cannot get long tips back in play as they are expecting.
Customers live date is late June - this is an urgent issue and is a show-stopping issue for customer's Open Enrollment UAT.
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