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After Applying Patch 31871088:R12.BEN.C - SSBEN Enrollment Tips Still Not Working (Doc ID 2787971.1)

Last updated on JULY 03, 2021

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After applying <Patch 31871088:R12.BEN.C> "AFTER RUP14, TIP MESSAGE MISSING IN SELF SERVICE BENEFITS ENROLLMENT PAGE"

When making elections in Self Service
Benefits page - seeing duplicate tips - even though each tip should show
different message.

Expected Results:
------------------
Would expect that the tips would display as per individual setup for each tip
unit.

Steps to Reproduce:
-------------------
1. Configure Tip for 2 plan Types
2. Navigate to Employee Self Service > Benefits
3. View Enrollment Selection page
  See tips are not working correctly - both tips are present in each bubble

Business Impact:
-----------------
Due to this issue customer cannot get long tips back in play as they are expecting.
Customers live date is late June - this is an urgent issue and is a show-stopping issue for customer's Open Enrollment UAT.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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