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Unable to Approve Service Contracts, WF Error ORA-06502: PL/SQL: numeric or value error: character string buffer too small (Doc ID 2788214.1)

Last updated on JUNE 29, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

When attempting to approve service contracts,
the following error occurs in seen in WF:

ERROR
-----------------------
ORA-06502: PL/SQL: numeric or value error: character string buffer too small
OKC_WF_K_APPROVE.SELECT_APPROVER(OKCAUKAP, 515708233R22-SEP-20 22:01:30, 294728, RUN) Wf_Engine_Util.Function_Call(OKS_WF_K_APPROVE.SELECT_APPROVER, OKCAUKAP, 515708233R22-SEP-20 22:01:30, 294728, RUN)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Approve service contract and look at the workflow

Cause

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In this Document
Symptoms
Cause
Solution


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