Order Import Error For CA Orders (Doc ID 2788540.1)

Last updated on JUNE 30, 2021

Applies to:

Goal

This only happens intermittently for orders in Canada.
A record will try to import, and the import will fail with the error:

Error Error: PL/SQL Error in User Defined PLSQL Block : SABRIX_TAX_AR.CALCULATE:-20001:ORA-20001: APP-AR-11526: Sabrix Error: [INTERNAL];Sev[2];Msg: [Calculation authentication failed because the authenticated user did not have the roles required to calculate tax for this company.]

If you simply re-run the import, the record processes.

The order import program is not properly reading the profile value from the site/org level.

This is NOT an issue with Sabrix. It's an error in the seeded order import job where it's not correctly retrieving the company.
 

Solution

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