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Why Is It Possible To Update Task From Agent Dashboard Even Though The User Is Not The Task Owner Or Task Assignee? (Doc ID 2788837.1)

Last updated on JULY 07, 2021

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.


Why is it possible to update task from Customer Support Specialist/Agent Dashboard even though the user is not the task owner or task assignee?


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