My Oracle Support Banner

EBS Global Header Menu: Favorites and Navigator Items in NLS Not Displayed Correctly (Doc ID 2788934.1)

Last updated on MARCH 08, 2022

Applies to:

Oracle Applications Framework - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Edge, FireFox and Chrome cannot display Japanese items in Navigator and Favorites of EBS Global Header menu. The same issue is confirmed in Korean, too.


In English, more than 20 items are shown correctly. Common for Chrome, Edge, FireFox and IE11. They display 15 items at once. And if scroll down, you can see all items. But if NLS characters are included, Chrome, FireFox and Edge cannot show the items correctly. They display 13 items at once. And if scroll down, the last three items are not displayed.

(In this case Favorites items have Korean characters)


As same as Favorites, Chrome, FireFox and Edge cannot show the last two or three items if Japanese characters are included. In English they work fine. IE11 has no problem even though in Japanese.

(In this case Navigator items have Japanese characters)

Down Arrow Icon:

Also for NLS, Edge, Chrome and Firefox the down arrow icon of Favorites is displayed with a new line. IE11 works fine both for English and Japanese.



Stopped using IE11 and began to use Edge due to the announced Internet Explorer 11 retirement from Microsoft.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.