Service Contracts Main Billing Program Not Processing Eligible Credit Transactions
(Doc ID 2789145.1)
Last updated on JULY 07, 2021
Applies to:Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.
Service Contracts main billing (SCMB) is not processing all contract terminations.
There is a delay in Termination credit generation.
It is getting generated only after the Service Contracts Main Billing program is ran for few times.
Issue has been verified for specific organizations. Example: Issue verified with Canada contracts and also for few other contracts except US contracts.
EXPECTED BEHAVIOR: Expect Termination credits to be generated as soon as SCMB is executed.
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager responsibility.
2. Query for a Contract and Terminate it.
3. Execute Service Contracts Main Billing Program.
4. Notice that credit data is getting generated only after running the program multiple times.
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