Service Contracts Main Billing Program Not Processing Eligible Credit Transactions Unless it is Run Multiple Times (Doc ID 2789145.1)

Last updated on JANUARY 31, 2022

Applies to:

Symptoms

Service Contracts main billing (SCMB) is not processing all contract terminations.

There is a delay in Termination credit generation.

It is getting generated only after the Service Contracts Main Billing program is ran for few times.

Issue has been verified for specific organizations. Example: Issue verified with Canada contracts and also for few other contracts except US contracts.

EXPECTED BEHAVIOR: Expect Termination credits to be generated as soon as SCMB is executed.

STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager responsibility.
2. Query for a Contract and Terminate it.
3. Execute Service Contracts Main Billing Program.
4. Notice that credit data is getting generated only after running the program multiple times.

Cause

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