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Credit Memo Workflow Errors During Creation Of Credit Memos For Tax Dispute (Doc ID 2789260.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When the credit Memo workflow is initiated from Dispute section in Advanced Collections for a Tax dispute, it is failing to create the credit memo with the error below:

 

The following error(s) occurred when attempting to create a credit memo for <Dispute Number>.

The application violates the creation sign defined for this transaction type. Please reenter.


Default: Please request manual credit memo entry or fix the problem and resubmit.


Credit memo gets created if using Sub Total type Dispute from Advanced Collections, but it is not working for Tax dispute.

The CM transaction type does have the creation sign as negative.

 

Reproducible steps:

  1. Collections Agent -> Collections -> Query a customer
  2. From the Transactions Tab, select the invoice to dispute, and click on Transaction Details
  3. From the Details screen, enter the following to dispute the Tax on an invoice:

a.Select a dispute reason

b.Select 'Tax' in the 'Dispute Section' field.  The form allows a dispute to be created for a partial amount, or the full tax amount.

c.Click 'Dispute' to create a dispute for the tax

       4. Approve the dispute via the Credit Memo Workflow to create the credit memo



Changes

 The issue is happening for transactions imported using Autoinvoice for a legacy system

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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