My Oracle Support Banner

EBS: Mainlogin page images are not displayed properly after applying July 2020 CPU (Doc ID 2789420.1)

Last updated on JULY 10, 2021

Applies to:

Oracle Applications Framework - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR

-----------------------

After applying the July 2020 CPU patch 31198341 EBS login page is distorted in IE11 browser

EBS Mainlogin page images are not displayed properly 

Only under Compatibility View in IE11 browser everything looks fine and IE11 is not supported in compatibility mode

 

EXPECTED BEHAVIOR

-----------------------

Globe on the EBS login page should not be broken and color on "Accessibility" should not show different color

 

STEPS

-----------------------

The issue can be reproduced at will with the following steps:

1. Apply July 2020 CPU patch 31198341

2. Restart the application services

3. Type the EBS login page in IE11

4. Distorted Globe image and distorted lines and color above "Accessibility" is seen

Changes

 Applied July 2020 CPU patch 31198341

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.