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ECC - Chart In Orders Dashboard (Procurement) Not Loading And Hangs The Entire Dashboard (Doc ID 2789816.1)

Last updated on JULY 06, 2021

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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ECC - A chart in Orders dashboard (Procurement) is not loading and hangs the entire dashboard

Problem Description
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One of the charts in Orders dashboard (Procurement) is not loading and hangs the entire dashboard. Chart having issue is “Total Time in Days (Average) by Procurement Cycle” under Order dashboard in Procurement command Center.

It showing two different errors in different tries.

ERROR
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Page Unresponsive
Error: Not enough memory resources are available to complete this operation
Error: Could not complete the operation due to error 8007000e.

STEPS
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1. Login to the E-Business Suite and choose the Purchasing Module.
2. Using Responsibility “ESI US Direct Site Purchasing Buyers” - navigate to Command Center -> Procurement Operations -> Orders
3. Chart “Total Time in Days (Average) by Procurement Cycle” keeps loading, then entire page errors.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot complete the task

Cause

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In this Document
Symptoms
Cause
Solution
References


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