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When Attempting To Connect To ICAP Via Application Receiving Error: "The anti-virus software could not be run on the attachment" (Doc ID 2789885.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Applications Framework - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Installation and Configuration

When attempting to upload an attachment in one of the EBS Modules, such as Internet Procurement,
the following error occurs. Shown in the oacore logs.

ERROR
-----------------------
The anti-virus software could not be run on the attachment 2020-10-26 09:51:49 Test_Attachment.docx. Please disable virus scanning or contact your System Administrator for further assistance.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to EBS
2. Try to upload the attachments


Changes

 The SymantecVirus.java file being blocked.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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