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Change Part Job is Creating New Instance Instead of Updating Existing Instance (Doc ID 2790559.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.


On 12.2.4 version, Support Codes
Create a change part job in Depot Repair to change part number on existing instance and keep original serial number, the result creates a new instance instead of modify the existing instance.
Steps to Reproduce:

1. Return a serial number instance.
2. Create a chart 'Part Only' job in Depot Repair and issue the instance into the job
3. Complete the job
4. Check installed base record for WIP assembly completion and found a new instance is created instead of modify the existing instance






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