Change Part Job is Creating New Instance Instead of Updating Existing Instance
(Doc ID 2790559.1)
Last updated on JULY 13, 2021
Applies to:Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.
On 12.2.4 version, Support Codes
Create a change part job in Depot Repair to change part number on existing instance and keep original serial number, the result creates a new instance instead of modify the existing instance.
Steps to Reproduce:
1. Return a serial number instance.
2. Create a chart 'Part Only' job in Depot Repair and issue the instance into the job
3. Complete the job
4. Check installed base record for WIP assembly completion and found a new instance is created instead of modify the existing instance
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document