My Oracle Support Banner

Change Part Job is Creating New Instance Instead of Updating Existing Instance (Doc ID 2790559.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 version, Support Codes
 
Create a change part job in Depot Repair to change part number on existing instance and keep original serial number, the result creates a new instance instead of modify the existing instance.
 
Steps to Reproduce:

=========================
1. Return a serial number instance.
2. Create a chart 'Part Only' job in Depot Repair and issue the instance into the job
3. Complete the job
4. Check installed base record for WIP assembly completion and found a new instance is created instead of modify the existing instance

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.