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Service Contract Main Billing Program Is Passing Termination Data After A Time Delay To AR In Some Instances (Doc ID 2790660.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
The termination records are passed by Main Billing Program to AR after a time delay

EXPECTED BEHAVIOR
-----------------------
Expect the termination data to be passed to AR without any delay

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Service Contracts Manager (R)

2) Search for contract.

3) Right click >> Terminate Contract/Lines, provide all the required information.

4) Run the Main Billing Program - there is a time delay in transfer of data to AR.


Cause

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In this Document
Symptoms
Cause
Solution
References


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