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Default And Customized Claim Searches Are Not Working As Only Owned Claims Return (Doc ID 2791107.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Trade Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Default and customized Claim Searches are not working.  Results showing only claims where logged in User is the Claim Owner or on the Claim Team even though profile OZF: Claim Access Security is seto to Full / Update access
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trade Management User > Claims
2. Select Default or personalized saved search
3. Claims are not returning as expected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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