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Oracle Configurator Screen Freeze After Validation Failed (Doc ID 2791221.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Configurator - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Runtime Core

ACTUAL BEHAVIOR
---------------
When launching Configurator from custom page, Oracle Configurator Screen Freeze after Validation failed. The issue occur when any rule/validation fail. It is not specific to rule.

The issue occurs in Configurator runtime only. It is working fine in Configurator developer. In Configurator developer, when the validation fail, customer is still able to navigate to other field and make selection.

EXPECTED BEHAVIOR
-----------------------
System should not freeze

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Launching Oracle Configurator using custom page
2) Entering invalid field value
3) Validation fires and gives error message on screen
4) After validation message, Configurator screen is stateless.

Cause

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In this Document
Symptoms
Cause
Solution
References


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