Not Getting Order Level Modifier When Copying Orders For Return (Doc ID 2791293.1)

Last updated on OCTOBER 04, 2021

Applies to:

Symptoms

On : 12.2.9 version, Modifiers Setup only

ACTUAL BEHAVIOR
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When a Sales Order is Converted to Credit Only order by copying, the Order Level Discount Modifier is not appearing in the Adjustments LOV.

EXPECTED BEHAVIOR

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All modifiers should appear in the LOV.

STEPS

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1.Login to Order Management Responsibility. 

2.Open the Sales Order form

3.Query for a Sales order which is Shipped.

Actions -->Copy

4.Change the Order type to Credit Only Order type and Click Ok to Copy the order to a Credit order.

5.On the Credit Order, go to Lines.

Actions -->View Adjustments 

6.Query for the Order Level Discount Modifier and it will not appear. 

Cause

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