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Unable To Perform Journal/Account Drilldown - Error 'Sorry, no valid available responsibilities available.' (Doc ID 2791525.1)

Last updated on JULY 15, 2021

Applies to:

Oracle General Ledger - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Attempting to perform an Account Inquiry or a Journal Drilldown results in the following error:

ERROR
-----------------------
Sorry, no valid available responsibilities available.

STEPS
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The issue can be reproduced at will with the following steps:
1. (N) Custom Responsibility > General Ledger > Account Inquiry
2. Attempt to enter account range and a pop-up windows occurs with error message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access account inquiry or journal drilldown for data review.

Changes

 

Cause

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