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When Rescheduling Orders Via The Backlog Workbench Process Message Form Does Not Show Specific Messages From Request ID: NNNNNNN (Doc ID 2792422.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to rescheduling orders via the backlog workbench
the following error occurs.

ERROR
-----------------------
Some Sales Orders could not be updated. Please find the details in
Order Management Messages. (REQUEST_ID = NNNNNN)
When looking at the Req ID, there is no records retrieved

STEPS
-----------------------
1. Responsibility: Order Management Super User
2. User Navigate to Scheduling => Order Backlog Workbench
3. Choose the Option "Create/Edit"
4. Select Sequence Rule > Excluded picked lines enabled
6. Once selected check "Update Sales orders Immediately" then click "Schedule"
7. Observe: Fails with the following above error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot determine why orders are failing to schedule.

Cause

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In this Document
Symptoms
Cause
Solution
References


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