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Error - "No Charges Eligible For Submission To Oracle Order Management For This Service Request" When Submitting Charge Line (Doc ID 2792618.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.


On : 12.2.9 version, Charges UI, APIs, and schema

When attempting to book the charge lines from Service request Charges tab,
the following error occurs.

 "There are no charges eligible for submission to oracle order management for this service request"

The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Service Requests > Create Service Requests
2. Create the SR
3. Click on charges tab.
4. Enter the charge line details
5. Click on Submit.


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