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Error - "No Charges Eligible For Submission To Oracle Order Management For This Service Request" When Submitting Charge Line (Doc ID 2792618.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Charges UI, APIs, and schema

When attempting to book the charge lines from Service request Charges tab,
the following error occurs.

ERROR
-----------------------
 "There are no charges eligible for submission to oracle order management for this service request"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Service Requests > Create Service Requests
2. Create the SR
3. Click on charges tab.
4. Enter the charge line details
5. Click on Submit.

Cause

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In this Document
Symptoms
Cause
Solution
References


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