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Item Not Appearing In The Field Service Excess Return Form (Doc ID 2793103.1)

Last updated on JULY 21, 2021

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Planner's Desktop

ACTUAL BEHAVIOR
---------------
Item does not appear In The Field Service Excess Return Form under Excess and Defective .The same item shows when Available condition

EXPECTED BEHAVIOR
-----------------------
Expect the item to be available when using condition Excess and Defective


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. Go to Spares Management responsibility
3. Navigate to Spares Logistics >Parts Return

Enter Resource Type as Employee Resource and Resource Name -
Condition:Excess And Defective


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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