My Oracle Support Banner

Unable to Change Customer Sold to when Order has an Item with Dual Controlled UOM. Getting Error "Please enter required information - Ordered_Quantity2" (Doc ID 2793148.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Entry

When changing the Customer of a copied order with a no-default conversion quantity item below Error is coming on the Sales Order Form.

ERROR
-----------------------
Please enter required information - Ordered_Quantity2


INSTANCE
------------------
Non Production environment

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigation -->Please login to Order Management Responsibility
2. Open the Sales Order form and enter a Sales Order.
3. Navigate to the Lines tab and enter the Line items and save. 
3. Change the Customer on the Order and the error is coming

Error Appears only when Changing the Customer on the Copied Order For dual UOM Controlled Item.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.