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Supplier Pages Get "You Have Left Your Login Session Idle Past The Timeout Period" Before Timeout Value From Profile ICX Session Timeout (Doc ID 2794221.1)

Last updated on JULY 23, 2021

Applies to:

Oracle iSupplier Portal - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms


The Suppliers page times out within roughly 30 minutes of inactivity. The profile
ICX timeout is set to 60 or higher. 

The error that appears when the user tries to interact with the page after 30 minutes, in this case, is:

ERROR
-----------------------

You cannot complete this task because one of the following events caused a loss of page data.
Possible Causes:

1.You have left your login session idle past the timeout period.
2.A system failure has occurred.
3.The application server is incorrectly configured and does not send a session cookie to the client browser.
4.If you were testing in JDeveloper:
1.JDeveloper OC4J process did not fully shut down before restarting the application.
2.You closed one of the Internet Explorer browser windows while the request is being processed in another Internet Explorer window. Closing an Internet Explorer window causes OC4J to expire a user session.
3.OC4J XML files in your JDeveloper user home system directory have been modified or corrupted.


STEPS
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The issue can be reproduced at will with the following steps:

1. Login to iSupplier portal responsibility
2. After 30 minutes, try to navigate around and receive the error.


Cause

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In this Document
Symptoms
Cause
Solution


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