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SALES ORDERS HAVE TWO CREDIT CARD AUTHORIZATIONS WITHIN SECONDS (Doc ID 2794730.1)

Last updated on APRIL 04, 2022

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version,

ACTUAL BEHAVIOR
---------------
A single sales order had two Credit Card authorizations at the same time

Sales Orders have two CC authorizations at the same time. There are two entries in the iby_trxn_summaries_all with the same PSON.

EXPECTED BEHAVIOR
-----------------------
Expecting only one authorization record in the IBY table.

STEPS
-----------------------
The issue can be reproduced at will with the following steps
Place order in Order Management using credit card payment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is charged double authorizations

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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