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Error While Creating Service Request From Contact Center (Doc ID 2797101.1)

Last updated on AUGUST 04, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form

Error while creating Service Request from Contact Center form

ERROR
-----------------------
API Programming Error (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Acct): The value "1418321" for parameter Bill_To Account is invalid.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Customer Management -> Contact Center.
2. Query for the Customer and proceed to Service request (T).
3. Provide details and on save received stated error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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