My Oracle Support Banner

Action History is Not Appearing For Second Level Approvers in PO Approval Notifications (Doc ID 2797247.1)

Last updated on AUGUST 06, 2021

Applies to:

Oracle Purchasing - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Approvals - Req, PO

ACTUAL BEHAVIOR:
Action history is not appearing in the notification sent to the second level approver for PO document approval.

i.e.:

Action history section of the notification for the first approver shows information as follows:

 

However, for the second level approver, the action history does not show any information and the exception "No Results Found" under the "Num" column as seen below:

 

EXPECTED BEHAVIOR:
Action history should show in the notification for all approver levels

Steps:
The issue can be reproduced at will with the following steps:
 1. Submit PO document for approval
 2. First approval acknowledge approval notification and progress the document approval
 3. Second approver receives the notification to perform the approval action, that notification is missing the action history information

Changes

 Issue noticed after applying the patches below:

 32841270:12.2.0 ORACLE APPLICATIONS RELEASE 12.2: CPU PATCH FOR JUL 2021
 32979890:R12.AK.C Fix for Bug 32979890
 31171542:R12.FND.C CUSTOMER IS HAVING PERF ISSUE IN FND QUERIES AFTER UPGRADING TO 12.2.9 FROM 12.1.3

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.