Credit Memo Created From A RMA Is For Whole Amount (including the discount) Of The Invoice (Doc ID 279729.1)

Last updated on MARCH 14, 2022

Applies to:

Symptoms

This note is consolidated into Note 1110573.1, Troubleshooting Credit Memos in Receivables

Scenario:
1. Customer orders goods worth $100 with payment terms of 5/1, Net 2
2. Invoice for amount $100 with No tax is created in AR through Autoinvoice
3. Customer pays within a day and takes the 5% discount, i.e. pays $95
4. Customer returns all goods, RMA is issued from OM for
the original order, $100.
5. Autoinvoice runs in AR and a credit memo for $100 is created..

The RMA/Credit Memo is created for the whole amount as that of invoice(i.e., $100)
not taking the discount($5)into account , and the net result is the
customer is given more credit than what they actually paid.

Also, if Tax is involved, it credits tax after discount amount.

Cause