Select Record From Intermediate Ship To Address LOV Causes Order Form To Crash With Java Runtime Fatal Error JavaThread List of Values Data Fetching Exception Code Reading Address
(Doc ID 2797596.1)
Last updated on OCTOBER 04, 2021
Applies to:
Oracle Order Management - Version 12.2.7 and laterInformation in this document applies to any platform.
Symptoms
When searching with %% in the ‘Intermediate Ship to’ field on the Line items > Others tab in the Sales Order Form, upon selecting a Ship to address record from the LOV,
the sales order form abruptly closes and kicks the user out of the application. The following error is seen in the java console log files:
ERROR
-----------------------
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x19ca8a6c, pid=1404, tid=14544
# JRE version: 6.0_45-b06
# Java VM: Java HotSpot(TM) Client VM (20.45-b01 mixed mode windows-x86 )
# Problematic frame:
# C [fontmanager.dll+0x28a6c]
# The crash happened outside the Java Virtual Machine in native code.
--------------- T H R E A D ---------------
Current thread (0x19172400): JavaThread "List of Values Data Fetching" [_thread_in_native, id=14544, stack(0x1a8b0000,0x1a900000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x1be04e79
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Sales order form, query order or enter order.
3. Go to Lines Tab and select line.
4. Go to others tab.
5. Place cursor in the intermediate ship to field and type %%.
6. Hit enter.
7. Select record returned in LOV.
8. Form closed abruptly and user is kicked out of application and shuts down.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Java Platform, Standard Edition Troubleshooting Guide Section - Text Related Issues: |