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Unable To Filter By End Customer 'ABC' At Sales Order Line Level In Customer Addresses Tab. (Doc ID 2798548.1)

Last updated on AUGUST 10, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to filter by End Customer at Sales Order Line Level in Addresses Tab.

EXPECTED BEHAVIOR
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Expected to see %ABC% returned but instead, received unexpected behavior.

STEPS
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1. Responsibility: Order Management Super User
2. Order Organizer > Create new Order: nnnn67
3. Customer Name
4. Go to Lines > Line 1.1 > Address Tab:
    Tab to Field: Ult End Customer: and
    Observe: ‘Ult End Customer’ field, required to filter with selected customer name.
    Now > Click F11 for query mode
    Enter Part or Full name in ‘Ult End Customer’ field i.e. %ABC%
    Press Ctrl + F11
    Observe: ‘Ult End Customer' field is populated Other Ult End Customer Location Field i.e. 'DEF', 'XYZ' etc...
5. It is retrieving records for All End Customer Name instead of the End Customer Name %ABC% 


Cause

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In this Document
Symptoms
Cause
Solution
References


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