My Oracle Support Banner

Booking Error "The Install Site Address Must Be Same As The Customer Site Address For Asset" (Doc ID 2799411.1)

Last updated on AUGUST 13, 2021

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Management

When Booking a contract it fails with install site validation error

ERROR
-----------------------
The Install site address must be same as the Customer site address for asset

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lease Super User > Lease > create contract with Bill To as Customer A
2. Create Asset with Install At is of related customer Customer B, Add Serial Numbers and complete the other steps
3. Go to “Summary”
4. Click on “Activate Contract” and it shows an error

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.