Booking Error "The Install Site Address Must Be Same As The Customer Site Address For Asset"
(Doc ID 2799411.1)
Last updated on AUGUST 13, 2021
Applies to:
Oracle Lease and Finance Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Asset Management
When Booking a contract it fails with install site validation error
ERROR
-----------------------
The Install site address must be same as the Customer site address for asset
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lease Super User > Lease > create contract with Bill To as Customer A
2. Create Asset with Install At is of related customer Customer B, Add Serial Numbers and complete the other steps
3. Go to “Summary”
4. Click on “Activate Contract” and it shows an error
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |