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Changing of Customer Sold To Location Doesn't Erase Salesperson on Sales Order Header Section. (Doc ID 2799422.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Changing of Customer Sold To Location on Sales Order header form does not erase Salesperson.

EXPECTED BEHAVIOR
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Changing of Customer Sold To Location on Sales Order header form does erase Salesperson.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to ONT responsibility and Open Sales Order form.
2. At header level, Select Customer, Bill To, Ship To and Sales Person and save the changes.
3. Change the Sold To Location and save it. Previously entered Sales person value gets wiped out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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